HALP! BTP won't open anymore!

[BeefySS65]

I re-downloaded, even copied my recipe folder to a backup and re-installed. Did a clean uninstall as well. BTP just won't run anymore!



Running Vista...here's the crash detail report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: BeerTools Pro.exe
Application Version: 1.5.3.218
Application Timestamp: 49da13f6
Fault Module Name: StackHash_d359
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 02897975
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033
Additional Information 1: d359
Additional Information 2: 3aea869f71000792dff2eab077f75b0b
Additional Information 3: ea33
Additional Information 4: cd7920d108a0a373b5f3da963056f37b

[jeff]

I re-downloaded, even copied my recipe folder to a backup and re-installed. Did a clean uninstall as well. BTP just won't run anymore!



Running Vista...here's the crash detail report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: BeerTools Pro.exe
Application Version: 1.5.3.218
Application Timestamp: 49da13f6
Fault Module Name: StackHash_d359
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 02897975
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033
Additional Information 1: d359
Additional Information 2: 3aea869f71000792dff2eab077f75b0b
Additional Information 3: ea33
Additional Information 4: cd7920d108a0a373b5f3da963056f37b

Hmm. This is the first report I have heard of this issue. Has anyone else reading this topic experienced a crash similar to this?

[BeefySS65]

I tried looking for any potential remnants leftover in the registry after an uninstall as well. I looked for 'obvious' candidates but didn't see any. Perhaps I have a corrupt shared dll? It was working fine 3 days ago. I'm really surprised a clean install didn't remedy the problem. Is there any tests I could do to provide you info? What happens is the windows opens and is white <aka no contents>. Then the Windows alert pops up saying "BeerToolPro.exe has stopped working. Windows can check for an online solution to the problem'

[jeff]

Does the app launch if you turn off your internet connection?

[BeefySS65]

Unfortunately, no. I unplugged my ethernet cable and the same result happens.

[BeefySS65]

OK, I installed Windwos Debugger and opened the exe. Here's what it spewed:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

CommandLine: "C:\Program Files\BeerTools Pro 1.5\BeerTools Pro.exe"
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
ModLoad: 00400000 00649000 X86RunHoudini.exe
ModLoad: 771d0000 772f7000 ntdll.dll
ModLoad: 76890000 7696c000 C:\Windows\system32\kernel32.dll
ModLoad: 74b70000 74b78000 C:\Windows\system32\VERSION.dll
ModLoad: 76710000 767ba000 C:\Windows\system32\msvcrt.dll
ModLoad: 747e0000 7497e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18005_none_5cb72f96088b0de0\COMCTL32.dll
ModLoad: 75b30000 75bf6000 C:\Windows\system32\ADVAPI32.dll
ModLoad: 767c0000 76883000 C:\Windows\system32\RPCRT4.dll
ModLoad: 76d70000 76dbb000 C:\Windows\system32\GDI32.dll
ModLoad: 76cd0000 76d6d000 C:\Windows\system32\USER32.dll
ModLoad: 76fe0000 77039000 C:\Windows\system32\SHLWAPI.dll
ModLoad: 740c0000 740f2000 C:\Windows\system32\WINMM.dll
ModLoad: 76dc0000 76f05000 C:\Windows\system32\ole32.dll
ModLoad: 76970000 769fd000 C:\Windows\system32\OLEAUT32.dll
ModLoad: 74080000 740bd000 C:\Windows\system32\OLEACC.dll
ModLoad: 75110000 75129000 C:\Windows\system32\iphlpapi.dll
ModLoad: 750d0000 75105000 C:\Windows\system32\dhcpcsvc.DLL
ModLoad: 75350000 7537c000 C:\Windows\system32\DNSAPI.dll
ModLoad: 76c10000 76c3d000 C:\Windows\system32\WS2_32.dll
ModLoad: 75b20000 75b26000 C:\Windows\system32\NSI.dll
ModLoad: 75710000 75724000 C:\Windows\system32\Secur32.dll
ModLoad: 750c0000 750c7000 C:\Windows\system32\WINNSI.DLL
ModLoad: 75090000 750b2000 C:\Windows\system32\dhcpcsvc6.DLL
ModLoad: 76f10000 76f83000 C:\Windows\system32\comdlg32.dll
ModLoad: 75c00000 76710000 C:\Windows\system32\SHELL32.dll
(19c0.235c): Break instruction exception - code 80000003 (first chance)
eax=00000000 ebx=00000000 ecx=0012faf8 edx=77235e74 esi=fffffffe edi=7721c19e
eip=77218b2e esp=0012fb10 ebp=0012fb40 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!DbgBreakPoint:
77218b2e cc int 3


I'm no programmer...any clues what this means?

[jeff]

Honestly, I don't know what that means. However, if I were trying to use the debugger I would probably repair the symbols problem first. Some resources including symbols packages are here:

http://www.microsoft.com/whdc/devtools/ ... fault.mspx

The output you provided above seems to stop short of anything connected with running BTP since all of the libraries loaded up to the error point are system related. I have never used the utility so I don't have much insight on its use. Perhaps its output will reveal whether the problem exists on your system or in BTP itself once the symbols thing is resolved. Like I said, though, this is outside my realm of experience so proceed at your own risk

[BeefySS65]

OK, repaired the symbols, reran, pointed to the beer tool pro exe and got:

ModLoad: 76850000 7686e000 C:\Windows\system32\IMM32.DLL
ModLoad: 76fd0000 77098000 C:\Windows\system32\MSCTF.dll
ModLoad: 773c0000 773c9000 C:\Windows\system32\LPK.DLL
ModLoad: 76af0000 76b6d000 C:\Windows\system32\USP10.dll
ModLoad: 001d0000 001eb000 C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcInj.dll
ModLoad: 74600000 7463f000 C:\Windows\system32\uxtheme.dll
ModLoad: 734f0000 73550000 C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
ModLoad: 72390000 72397000 C:\Windows\system32\wsock32.dll
ModLoad: 76df0000 76e74000 C:\Windows\system32\CLBCatQ.DLL
ModLoad: 10000000 10023000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\Appearance Pak.dll
ModLoad: 00a00000 00a1a000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\Browser Plugin.dll
ModLoad: 00a70000 00a82000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\Internet Encodings.dll
ModLoad: 00aa0000 00aba000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\MD5.dll
ModLoad: 01850000 018c0000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\REALSQLDatabase.dll
ModLoad: 01d60000 01d85000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\RegEx.dll
ModLoad: 038c0000 0399e000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\RBScript.dll
ModLoad: 03a40000 03b34000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\SSLSocket.dll
ModLoad: 03750000 03813000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\XML.dll
ModLoad: 01db0000 01dc1000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\EHObjectArray4801.dll
ModLoad: 01de0000 01df7000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\EHObjectCollection4801.dll
ModLoad: 01e10000 01e20000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\EHDateCtrl3601.dll
ModLoad: 61a40000 61af8000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\libExtended.DLL
ModLoad: 02000000 0201e000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\EHTreeView4101.DLL
ModLoad: 03830000 03846000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\EHWindowSplitter7201.dll
ModLoad: 03850000 03861000 C:\Program Files\BeerTools Pro 1.5\BeerTools Pro Libs\EHInterfaces4801.dll
ModLoad: 75b50000 75cda000 C:\Windows\system32\SETUPAPI.dll
ModLoad: 757f0000 7580e000 C:\Windows\system32\USERENV.dll
ModLoad: 73fb0000 7406b000 C:\Windows\system32\PROPSYS.dll
ModLoad: 74f90000 74fcb000 C:\Windows\system32\mswsock.dll
ModLoad: 74c10000 74c15000 C:\Windows\System32\wshtcpip.dll
ModLoad: 73f20000 73f2f000 C:\Windows\system32\NLAapi.dll
ModLoad: 6edb0000 6edbf000 C:\Windows\system32\napinsp.dll
ModLoad: 6ed70000 6ed82000 C:\Windows\system32\pnrpnsp.dll
ModLoad: 6eda0000 6eda8000 C:\Windows\System32\winrnr.dll
ModLoad: 769b0000 769f9000 C:\Windows\system32\WLDAP32.dll
ModLoad: 758a0000 758a7000 C:\Windows\system32\PSAPI.DLL
ModLoad: 16080000 160a5000 C:\Program Files\Bonjour\mdnsNSP.dll
ModLoad: 74a70000 74a76000 C:\Windows\system32\rasadhlp.dll
ModLoad: 75630000 756a6000 C:\Windows\system32\NETAPI32.DLL
ModLoad: 74d10000 74d4b000 C:\Windows\system32\rsaenh.dll
ModLoad: 71d10000 71d16000 C:\Windows\system32\RICHED32.DLL
ModLoad: 719e0000 71a54000 C:\Windows\system32\RICHED20.dll
ModLoad: 73310000 7339c000 C:\Windows\system32\msftedit.dll
(1370.d44): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000000 edi=034892c0
eip=027a7975 esp=0012dd18 ebp=0012f2e0 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246
027a7975 8b4000 mov eax,dword ptr [eax] ds:0023:00000000=????????


...then it halted...any clues?

[BeefySS65]

Perhaps some more info from the Event Viewer:

Version=1
EventType=APPCRASH
EventTime=129048921060534938
ReportType=2
Consent=1
UploadTime=129048921195799718
Response.BucketId=1598407925
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=BeerTools Pro.exe
Sig[1].Name=Application Version
Sig[1].Value=1.5.3.218
Sig[2].Name=Application Timestamp
Sig[2].Value=49da13f6
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_d359
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=02667975
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.0.6002.2.2.0.256.6
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=d359
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3aea869f71000792dff2eab077f75b0b
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ea33
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=cd7920d108a0a373b5f3da963056f37b
UI[2]=C:\Program Files\BeerTools Pro 1.5\BeerTools Pro.exe
UI[3]=BeerTools Pro.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=1598407925/nBucketTable=1/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=BeerTools Pro.exe
AppPath=C:\Program Files\BeerTools Pro 1.5\BeerTools Pro.exe

[jeff]

I have been searching the web for clues for what all of that means but have found nothing useful so far. I have a feeling that the only way I would be able to locate the problem is to use my own remote debugging program. However, the logistics of setting that up are a little tricky.

You mentioned that you tried a clean install. Perhaps you can try renaming your preferences files too. Look for this directory:

C:\Documents and Settings\<your username>\Application Data\BeerTools Pro

There are a few files in there that you might rename such as:

Prefs.xml
RecentItems
license

Renaming the files essentially forces BTP to recreate them. If you rename each file individually and check if BTP runs after each one, we will have a good chance of figuring out what is causing the problem.

[BeefySS65]

WOOHOO! SUCCESS! Thx for the point to the prefs. Didn't even think to look there! Problem solved!

[jeff]

WOOHOO! SUCCESS! Thx for the point to the prefs. Didn't even think to look there! Problem solved!

Awesome! So, was it the Prefs.xml file or one of the others?

[youngster9]

I too can't get the program to run after installing the update and was going to brew this coming weekend. Dowload 2 (maybe 3) times and installed on 11 Se at 5PM Pacific. HELP!!!

[youngster9]

Disregard last post ... looks like I'm back in business after a couple reboots.